Terms of Service

These Terms of Service govern your use of the Black Arrow Solutions LLC website, demonstrations, quote experiences, artificial intelligence tools, dashboards, and related services.

Demonstration Purposes

Website tools, dashboards, artificial intelligence phone agents, quote experiences, sample data, estimated revenue figures, and other demonstrations may be provided for informational or demonstration purposes.

Demonstrations do not create a binding service commitment or client relationship unless a separate written agreement has been accepted by Black Arrow Solutions LLC and the client.

Demo Data

Names, leads, job values, estimated revenue, close rates, response times, and other information displayed inside demonstration dashboards may be fictional or illustrative. Demo data is intended to demonstrate potential system functionality and must not be interpreted as actual client performance.

No Guaranteed Results

Black Arrow Solutions LLC does not guarantee:

• A specific number of leads
• Appointments
• Sales
• Booked jobs
• Revenue
• Savings
• Conversion rates
• Response times
• Return on investment
• Business growth

Results depend on numerous factors outside our control, including lead volume, market conditions, client responsiveness, pricing, service quality, staffing, competition, sales performance, and third-party platforms.

Artificial Intelligence Limitations

Artificial intelligence systems may occasionally misunderstand requests, omit details, produce inaccurate information, or respond in an unexpected manner.

Businesses remain responsible for reviewing and approving:

• System configurations
• Business information
• Customer communications
• Call flows
• Pricing
• Estimates
• Scheduling
• Service areas
• Legal disclosures
• Regulatory requirements
• Final business and service decisions

Estimates and Quotes

Interactive quote tools may provide estimated price ranges based on information submitted by the user.

Estimated price ranges are informational only and are not guaranteed, binding, or final. Final pricing is determined by the servicing company after reviewing the request, diagnosing the issue, confirming required parts and labor, or completing an onsite inspection.

Black Arrow Solutions LLC is not the servicing contractor displayed in a client's customized system unless expressly identified otherwise.

SMS Messaging Terms

Users who opt in through our chat widget may choose to receive marketing messages about offers and service updates and/or non-marketing messages regarding inquiries, demonstrations, appointments, and customer support from Black Arrow Solutions LLC. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out. Reply HELP for assistance or email jestevez@blackarrowhq.com. Consent is not a condition of purchase. Mobile carriers are not responsible for delayed or undelivered messages. To rejoin after opting out, submit a new request and provide consent through the chat widget.

Third-Party Services

The website and services may depend upon third-party:

• Software platforms
• Artificial intelligence providers
• Telephone carriers
• Messaging providers
• Payment processors
• Hosting providers
• Customer relationship management systems
• Scheduling platforms
• Integration providers

Black Arrow Solutions LLC is not responsible for outages, delays, service interruptions, pricing changes, data loss, vendor limitations, or other issues caused by third-party providers.

Intellectual Property

The Black Arrow website, branding, logos, written content, graphics, system designs, software configurations, demonstrations, workflows, and related materials are owned by or licensed to Black Arrow Solutions LLC.

They may not be copied, reproduced, resold, distributed, reverse engineered, or commercially used without written permission.

Acceptable Use

You may not:

• Misuse the website or demonstrations
• Attempt unauthorized access
• Interfere with system operation
• Submit fraudulent, abusive, harmful, or unlawful information
• Use the systems for deceptive or illegal purposes
• Attempt to extract private system instructions or protected information
• Impersonate another person or business
• Upload malicious files or code

Limitation of Liability

To the fullest extent permitted by applicable law, Black Arrow Solutions LLC will not be liable for indirect, incidental, special, consequential, exemplary, or lost-profit damages resulting from use of the website, demonstrations, estimates, artificial intelligence systems, or related services.

Changes to These Terms

Black Arrow Solutions LLC may update these Terms periodically. The updated date will be displayed at the top of this page. Continued use of the website after an update constitutes acceptance of the revised Terms.

Contact

Black Arrow Solutions LLC
Email: jestevez@blackarrowhq.com