Privacy Policy

Black Arrow Solutions LLC respects your privacy. This Privacy Policy explains how information may be collected, used, stored, and protected when you use our website, contact us, schedule a demonstration, call a demonstration or business telephone number, or submit information through an interactive quote experience.

Information We May Collect

We may collect information that you voluntarily provide, including:

• Name
• Email address
• Telephone number
• Company name
• Business information
• Service-request information
• Uploaded photographs, images, or files
• Appointment and demonstration requests
• Call details, recordings, summaries, or transcripts where legally permitted
• Information submitted through website forms or interactive tools
• Website usage, device, browser, and technical information

How We Use Information

We may use collected information to:

• Respond to questions and requests
• Schedule and provide demonstrations
• Deliver, configure, support, and improve our services
• Operate customer communication and lead-capture systems
• Communicate with prospective and current clients
• Process service inquiries and quote requests
• Maintain website security and performance
• Prevent misuse or unauthorized activity
• Comply with applicable legal obligations

Calls, Recordings, and Communications

Calls made to demonstration or business telephone numbers may be recorded, transcribed, analyzed, or summarized for demonstration, quality, training, support, security, and service purposes where permitted by applicable law.

Black Arrow Solutions LLC may contact you regarding your inquiry, demonstration request, or service request. Consent to receive communications is not a condition of purchasing services.

SMS and Mobile Information

Providing a telephone number alone does not constitute consent to receive marketing text messages. SMS communications are sent only according to the consent selections made through our chat widget. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with service providers that help us deliver customer support and communications. Text-messaging opt-in data and consent will not be shared with third parties.

Estimated Pricing

Interactive quote tools may provide estimated price ranges based on information submitted by the user. These estimates are provided for informational purposes only and do not represent a binding or final price. Final pricing is determined by the servicing company after reviewing the request, diagnosing the issue, or completing an onsite inspection.

Service Providers

We may use third-party providers for:

• Website hosting
• Artificial intelligence services
• Telephone and messaging services
• Customer relationship management
• Scheduling
• Analytics
• Payment processing
• Email delivery
• Data storage
• Software infrastructure

These providers may process information as reasonably necessary to perform services on our behalf.

Data Protection

We use reasonable administrative, organizational, and technical safeguards to protect collected information. However, no electronic system, storage method, or transmission method can be guaranteed to be completely secure.

Data Retention

Information may be retained for as long as reasonably necessary to provide services, respond to requests, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.

Your Choices

You may request access to, correction of, or deletion of personal information by contacting: jestevez@blackarrowhq.com.

Certain information may need to be retained where required for legal, security, contractual, or legitimate business purposes.

Contact

Black Arrow Solutions LLC
Email: jestevez@blackarrowhq.com